Manage Linked Résumé


  • Certified Change Management Professional and Six Sigma Black Belt with 10+ years of demonstrated achievements in managing organizational change and transformation initiatives within the private and public sector. Results-driven with diverse cross-fu...More


  • Paradigm Change Consulting
    • Information Technology
    • Senior Change Management Consultant
    • July 2009 to Present

    Client: Loblaw Companies Limited Workday Change Management Lead: Leading the Change Management strategy and deployment for a cloud-based financial and human capital management solution (Workday) for approximately 200,000+ Union, Non-Union & Management colleagues. • Developed a customized change management strategy which included: a Change Management Centre of Excellence, Business Change Network (field colleagues), Executive Change Network (Management level sponsors) and Core Functional Leads • Worked closely with the Process Improvement team to facilitate current and future state process mapping sessions, focusing on key roles impacted and gap analyses • Completed Business Impact Assessments by functional area and customized ‘Day in the life of’ scenarios for core business areas: Store Support Offices, Distribution Centers and Retail Stores • Deploying (in partnership with the business) comprehensive engagement and communications plans • Leading the identification and management of key success metrics to measure and monitor change Change Management Consultant, Business Synergies Supporting the $12.4 billion Shoppers Drug Mart acquisition and ‘Live Life Well’ purpose by developing a common change management approach and methodology to leverage across all work streams and initiatives. • Working through a newly proposed operating model framework with Synergy Business Leads and HR Business Partners to facilitate organizational design (incl. business process redesign, governance/ decision rights, metrics, role clarity) • Completing Change Magnitude Assessments across the portfolio of initiatives to develop an enterprise view of Change Management scope with resource model recommendations • Deploying (in partnership with the business) a set of actionable and targeted Change Management plans and activities to support implementation • Facilitating interdependency sessions to coordinate stakeholder management and communications for high impact functional areas • Utilizing results from the Organizational Culture Inventory (OCI® which is the most widely-used and thoroughly-researched tool for measuring organizational culture) to quantify and develop business unit specific reports and recommendations to drive behavioral change in alignment with core values and desired outcomes SAP Change Management Lead/ Consultant During the implementation phase, this project was considered the largest SAP-Retail implementation in the world and impacted over 25 distribution centres, 1000 stores and 75,000 people. Responsible for leading the organizational change management strategy and implementation for the Merchandising SAP functional workstream. • Developed business impact assessments to identify changes to stakeholder roles, processes and technology changes, operational impacts and organizational change management implications • Identified and lead organizational/job design and employee role definition • Conducted business readiness sessions with impacted stakeholder groups (change advocates) to review and validate impacts, go-live activities and facilitate action plans • Developed stakeholder management & communications plans to inform, involve and prepare employees for changes; to build commitment organizationally and individually • Implemented knowledge transfer programs to ensure sustainability of the new skills/ roles • Worked closely with training team to design, develop and deliver effective learning strategies • Developed and reported against benefits realization metrics • Provided change management status updates to program leadership and governance teams

  • Trillium Health Centre
    • e-Health & Clinical Informatics
    • Senior Change Management Consultant
    • February 2007 to June 2011

    Involved in leading Project Teams to plan for, prepare and support staff, management and other stakeholders (5000+) to adopt new technologies, workflows and practices/protocols. • Designed a comprehensive change management model and framework, recognized by the Ministry of Health and Long-term Care • Assessed readiness for change of stakeholders & determined how best to involve and engage staff and other stakeholders in the project • Aligned leadership, jobs, competencies, and performance management processes with change initiatives to promote sustainability • Developed and implemented recommendations to mitigate change risks and business impacts (including managing resistance and facilitating individual change interventions) • Led workflow process and role-redesign activities, mapped out how new processes and technologies would change the day-to-day work of clinicians, physicians, staff and volunteers • Developed Adoption strategies – with an emphasis on qualitative and quantitative outcome measurements

  • CGI Inc.
    • Consulting Practice
    • Senior Change Management Consultant
    • March 2005 to February 2007

    Accountable for the design and development of customized change programs (incl. education) for clientele across various industries • Defined and assessed change impacts for the deployment of new or improved technologies, standards, practices, processes, policies and procedures • Engaged stakeholders (i.e. via change advocate networks) to drive change. • Managed role mapping activities and the development of transition plans to address organizational design impacts resulting from change initiatives • Assessed global/ member firm risks, and formulated change leadership strategies and plans Clients include: o Ministry of Health – Cancer Care Ontario o Ontario Reality Corporation o Bell Canada o The Economical Insurance Group


  • University of Toronto
    • PhD
    • September 2008 to September 2009

  • University of Manchester
    • PhD
    • September 2003 to December 2004

  • York University
    • PhD
    • September 2000 to July 2003