Abstract
In discussions of accessibility in museums, much weight is given to the availability of ramps, lifts, and Braille guides. These tools are a powerful means of increasing access for the disabled community - but they do not encompass the entire spectrum of accessibility. This research is focused on understanding the access needs of people with hidden disabilities such as autism, dyslexia, and rheumatoid arthritis. By accompanying people with hidden disabilities to case study sites in an attempt to understand their experience, a more robust understanding of accessibility has come to light. In turn, this new knowledge has been put to practical use amongst the Jorvik Group museums in York, England, and has proven beneficial to both visitors and staff alike. This paper discusses the experience of a visitor with a hidden disability, as well as how museums can better accommodate their particular needs and create a more welcoming experience for all visitors.
Details
Presentation Type
Paper Presentation in a Themed Session
Theme
KEYWORDS
Disability, Accessibility, Museum audiences, Neurodiversity, Museums, Heritage, Diversity
