Thirteenth International Conference on Health, Wellness & Society

Abstract

Integrated care, an overdue innovation aimed at delivering comprehensive and patient-centered healthcare services across various providers and settings, has gained prominence to enhance healthcare quality and patient outcomes. Ensuring the quality of the whole integrated care system poses multifaceted challenges that require a holistic and collaborative approach. This paper delves into the key aspects of implementing whole system quality in integrated care. The complexity of integrated care structures is considered, emphasizing the necessity to integrate diverse stakeholders, such as primary care providers, mental health specialists, social services, and community organizations. It highlights the importance of effective communication, care coordination, and information exchange to overcome fragmentation and guarantee seamless patient journeys. The significance of establishing robust governance and performance management mechanisms is also examined. It explores the use of outcome measures, quality indicators, and continuous monitoring to assess and improve the overall system performance, driving evidence-based decision-making. We also address the crucial role of technology in promoting whole system quality. We discuss the implementation of health information systems, interoperability standards, and data analytics to enhance care coordination, reduce errors, and facilitate information-sharing among care providers. Assuring whole system quality in integrated care requires a comprehensive strategy that addresses structural, organizational, and technological challenges. This research can inform policymakers, practitioners, and stakeholders on the best practices and evidence-based approaches for realizing the full potential of integrated care in achieving superior patient outcomes and improved healthcare delivery.