Seventeenth International Conference on the Inclusive Museum

Abstract

The formulation and implementation of a remote working strategy has become a key concern for many organisations since the start of the COVID-19 pandemic. As organisations around the globe set about adhering to national guidelines of self-isolation, and social distancing, individuals moved from onsite to working form home rapidly. However many organisations who had not implemented remote working before the pandemic had little time to prepare. We used an interpretive in-depth case study research methodology to investigate how a leading European financial services provider had formulated and implemented its remote working strategy pre the pandemic. We demonstrate how the systems and structures that were put in place a number of years ago, supported there ongoing of uninterrupted service provision during the pandemic. Our paper makes two contributions. First, the theoretical outcome is a framework for implementing remote working. Secondly, we identify factors that organisations need to consider to sustain successful remote working post the pandemic.