Thirteenth International Conference on e-Learning & Innovative Pedagogies

Abstract

This research is conducted to propose an online training module for Communicative English among support staff at a university in Malaysia. This study identifies the competencies of support staff in using English focusing on the four skills, which are listening, speaking, reading and writing. This research aims to design and develop a self-paced communicative English training module (which is named ìSPEAK) to increase support staff competency in using English at workplace. This research applies the developmental research approach conducted in five phases: analysis, design, development, implementation, and evaluation. The ADDIE (Analyse, Design, Develop, Implement and Evaluate) model is be referred in developing this module. In the analysis phase, a needs analysis was carried out among the support staff at all faculties and centres in a public university to identify the problems and issue of English language usage. In the design and development phases, the module was designed and developed via expert review and consensus. This paper presents the three phases in developing the module, which are analysis, design and develop. It is hoped that this self-paced Communicative English Training Module (ìSPEAK) could be used to Increase support staff competency in using English in the workplace.