Assessing E-information, E-participation, and E-services for a Government Website

By: Ahmed Omar   Ahmed Radwan  

This study assesses the quality of the government website. An experimental government website was built in four versions. The first one contained all standards of the e-participation, e-information, and e-services. The second version was designed without the e-information standard. Third version was designed without the e-participation standard. The fourth version was designed without the e-services standard. Four communication students experimental groups were conducted to measure the effects of these standards on the users' perception about website quality and to examine the differences among the groups. The study also explored the role of e-participation in engaging the users in government decision making process. All groups were exposed to a short film about the government website, then they were enabled to use the site inside the College of Communication, University of Sharjah lab. An experimental scale was conducted to measure the results. Findings of the study are discussed.

Government Communication
2019 Special Focus: The Future of Democracy in the Digital Age
Paper Presentation in a Themed Session

Ahmed Omar

faculty staff, United Arab Emirates
Sharjah, United Arab Emirates

Dr. Ahmed Omar Mohamed - Nationality : Egyption - Assistant Professor of Graphic Design and Multimedia - Faculty of Communication - University of Sharjah -UAE

Dr. Ahmed Radwan

Faculty staff, College of Communication, University of Sharjah, United Arab Emirates
university of Sharjah, United Arab Emirates

Dr Ahmed Farouk holds Bachelor in Public Relations and Advertising from Cairo University , He holds Master and PhD in Communication from Helwan University, Egypt. Ahmed published many researches in public relations , reputation managment , crisis communication , online public relations , and governmet communication. He is a member of the academic board of intenational government communication forum.