Investigating Airline Catering Post Flight Food Waste Management

By: Nompumelelo Sambo   Dumisile Hlengwa  

To understand employee perceptions on post flight food waste, data was collected at the Johannesburg production kitchen using questionnaires. A convenience sample size of 200 employees was used. The study discovered that all post flight food (in some cases in sealed states) was disposed of. While the majority of respondents understand the reasons why some post flight food waste is disposed of, they strongly perceived some of it as fit for reuse as donations, for animal feeding, for fertiliser and even to be sold to them. Their knowledge and training on food safety management systems seemed to create some conflict between what is morally correct and what forms part of their standard operating procedures.

"Post Flight", " Food Waste", " Corporate Responsibility"
Food Production and Sustainability, Food Policies, Politics, and Cultures
Paper Presentation in a Themed Session

Ms Nompumelelo Sambo

Currently serves as a Food and Beverage Specialist under the product development and marketing department at South African Airways (SAA). Her responsibilities are for the creation of in-flight food and beverage meal concepts, product specifications and product sourcing, menu development, caterer management, food safety audits and food quality control for all of SAAs food products (in-flight and in the lounges). She has experience in airline operations and customer service as she formed part of international cabin crew members, who have won accolades such as being the best cabin crew in Africa, maintaining SAAs 4 star rating and maintaining SAAs status as the best airline into Africa through excellent hospitality and commendable service standards. She has previous experiences in hospital food services, fast food restaurant food services, facility management, radio presenting, research, academic conference attendances and participation in operations research projects conducted by SAA, thus a multidimensional individual. In her studies, she has conducted research in food service procedures and policies in the airline industry and am currently taking a topic in food waste management for a Masters in Management Sciences (MSc) qualification.

Dr Dumisile Hlengwa

Dr Hlengwa is a the Head of department at the University of Durban. Heading the Eco Tourism department at the Riverside Campus. She holds has the following accolades: Doctor of Technology in Business Administration (DUT); Master of Recreation and Tourism (UniZulu); PGDTE (UNISA); BA Hons (Geography); Bachelor of Paedagogics (UniZulu).