Twentieth International Conference on Knowledge, Culture, and Change in Organizations

Abstract

This study classifies and links the moderating factors in accepting and implementing the Internet of Things (IoT) technology for citizens in local areas. The local municipalities serve the citizens with different services such as streets infrastructure, rain water, and sanitation networks. The current traditional ways of introducing services have not satisfied citizens. This weakness in local services can be extenuate through the successful adoption and use of the IoT by municipalities. This research tested the acceptance intention of using IoT in municipality services. Case study strategy was applied. The data was collected from Jordanian Citizens in Mahis municipality who responded to the structured questionnaire that was sent out through a survey. The results expose that the dimensions: perceived usefulness, perceived ease of use, attitude towards using IoT, and behavioral intention to use IoT new technology influence municipalities services from the citizens’ perspective. The research also shows that demographic dimensions such as: age, gender and experience are moderating dimensions for the acceptance intention of using IoT in local municipalities services context.