Twentieth International Conference on Knowledge, Culture, and Change in Organizations

Abstract

This paper sought to highlight the effects of bureaucratic corruption on service delivery in Maiduguri Metropolitan Council (MMC), Borno State. This research is based on a survey, and data were source from primary data. Consequently, a total of 357 structured questionnaires were designed and distributed to local government workers in the various departments, but 341 were retrieved and used for analysis while eighteen community leaders were interviewed. The inferential statistics (ANOVA) was used to test the hypotheses formulated in this paper. The paper revealed that ghost workers on payroll have significantly effected the provision of service delivery, such as potable water supply, better education, access roads, and provision of bursary in MMC, Borno State. Similarly, outright embezzlement has significantly affected the provision of service delivery in MMC, Borno State. Furthermore, misappropriation of funds greatly affects the provision of effective service delivery in MMC, Borno State. The paper concludes that bureaucratic corruption has affected service delivery in Maiduguri Metropolitan Council. The paper recommends, among other things, that local government officials desist from inflation of salaries, and both the state and the local government has to take necessary measures that will stop the local government officials from doing this. This can be in the form of computerizing the payment system and conducting biometric data verification at the local government level so that strict adherence to the salary package shall be ensured.