Twentieth International Conference on Knowledge, Culture, and Change in Organizations

Abstract

The small city of Saskatoon, Saskatchewan, Canada, has experienced a sudden and significant growth in the number of immigrants and refugees in the past few years. This growth and the associated resettlement processes brought new challenges that affected the host community as well as the Newcomer families themselves as it impacted health and social resilience at all social levels, including businesses and community organizations. The research explored the perspectives of mid-level leaders from the settlement services, education, community social services, and advocacy sectors on the challenges associated with these sudden demographic changes. The paper will focus on the integration of collectivist and individualistic culture in a learning organization, emphasizing the significant role of mid-level leaders in both identifying front-line realities and promoting organizational change. The paper emphasizes the importance of professional and leadership development in building capacity.