Examining Best Practices in University Onboarding

By: Jonathan H. Westover  

This paper explores literature related to the most effective employee onboarding methods, in industry generally, and within the higher education context specifically. Employee onboarding is a “process of integrating a new employee with a company and its culture, as well as getting a new hire the tools and information needed to become a productive member of the team” (Maurer, 2018). Specifically, this paper aims to provide an overview of onboarding methods in higher education that have the most influence on an employee’s onboarding success and workplace integration. We also provides an analysis of a regional teaching University’s attempt to modify their current onboarding program, with goals to improve it. The process not only exposes further issues in the subject of onboarding, but also identifies common barriers and fallacies that exist in all industries in implementing organizational changes. Additionally, we include an in-depth case study tailored to higher education, which builds upon the principles found in the literature review and the findings of the university focus group.

Employee Onboarding, Higher Education, Training, Orientation
Change Management
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Dr. Jonathan H. Westover

Woodbury School of Business, Organizational Leadership Department, Utah Valley University, United States
Utah, United States

Dr. Jonathan H. Westover is an Associate Professor of Organizational Leadership at Utah Valley University. He received a Doctor of Philosophy degree in Sociology (Sociology of Work and Organizations; Comparative International Sociology) from the University of Utah. Additionally, he received a Master of Public Administration degree with an emphasis in Human Resource Management and Organizational Behavior from the Marriott School of Management at Brigham Young University. His ongoing research examines issues of global development, work-quality characteristics, and the determinants of job satisfaction cross-nationally.