Abstract

The objective of this paper is to clarify the impact of Information and Communication Technologies (ICT) and specifically of Destination Management Systems (DMSs) and mobile technologies on the tourism sector. The diffusion and adoption of ICTs lead to the development of new, effective and efficient processes, affecting business performance. Mobile technologies modify existing working habits, enabling employees to work anytime and anywhere. They also affect the development of products and services, leading to improved quality and faster dissemination. The tourism sector faces a radical transformation by the adoption and implementation of new technologies and innovative business practices. The development of innovative tools, such as DMSs and mobile applications set new challenges in the tourism industry and create extra value to consumers and stakeholders. The adoption and use of these technologies do not only reinforce tourism companies’ operations and processes, but also increase their performance and competitiveness. They also facilitate the dissemination of information, support tourism services and reservations, as well as make tourist attractions more accessible and visitors more informed and engaged. This research aims to clarify these issues, identifying the core factors affecting the hospitality sector, such as hotels. It shows that DMSs and mobile technologies are extremely important on destination management, as they offer value-added resources not only for suppliers, but also for customers and visitors. It also shows that these technologies may change the structure and the value chain of the tourism industry, leading to competitive advantage and improving performance, operational efficiency, and position in the industry.

Presenters

Sotirios Varelas

Evangelia Kopanaki
Assistant Professor, Department of Business Administration, University of Piraeus, Greece

Nikolaos Georgopoulos
Professor, Head of Tourism Studies Department, Business Administration, The University of Piraeus, Greece

Maria Oikonomou
PhD Candidate, Business Administration , University of Piraeus, Greece

Details

Presentation Type

Paper Presentation in a Themed Session

Theme

Tourism and Leisure Industries

KEYWORDS

Destination Management Systems, Mobile Business, Competitive Advantage, Strategy

Digital Media

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