Reduction in Call Light Response Time in the Improvement of Patient Safety and Satisfaction in the Elderly Population

By: Andrew Menyonga  

Elderly patient safety and satisfaction play a great role in quality of care. “Does the implementation of a call light response time protocol lead to increased patient satisfaction and a decreased fall rate on the medical-surgical floor at a South Florida Hospital?” is the question this study sought to answer. The change project was carried out in an acute care setting involving the replacement of a staff response time protocol with a more efficient one that reduced staff response time to within two minutes and improved patient safety and satisfaction. The staff call light protocol on the medical-surgical was replaced by a new one carefully crafted after a survey carried out among the unit floor healthcare staff to identify the areas of weaknesses and restraining forces that caused the previous protocol to be ineffective. The new protocol was implemented and data collected and analyzed. The analysis showed a slight decrease in response time. The number of calls also reduced, improving patient safety. While the post discharge survey did not show any significant change in patient satisfaction, it still remained in the 90 percentile range it was before the institution of the new protocol. This could be attributed to the fact that the sample size was so small given the short time of implementation of the new protocol. A shortcoming of the project was the limited implementation time which did not provide enough data to actually show a significant decrease in the response time.

Safety, Satisfaction, Hospital, Response, Time, Protocol, Healthcare
Medical Perspectives on Aging, Health, Wellness
Focused Discussion

Andrew Menyonga

Assistant Professor of Nursing, Nursing, St. Thomas University, United States
Florida, United States

My Name is Dr. Andrew Menyonga and I am an Assistant Nursing Professor at St. Thomas University in Miami Florida USA. I have been teaching nursing for the past ten years. I was formerly a Mechanical Enfineer and decided to go into nursing because I was tired of working with machine and had little excitment from doing so. I then decided to go into nursing. I hold a MSN-Ed degree in nursing from University of Phoenix and a DNP (Doctor of Philosphy in Nursing Practice) from Chamberlain College of Nursing in Chicago Illinois in the USA. I am hapily married to my wife who is also an advanced nurse, with whom I have three children, one is a Pharmacist, one in medical school and the third is pursuing a BSN in nursing.We are blessed with them.