Abstract

The importance of this study is underscored by the administrative decision by the Government of Jordan to cease the provision of ten major services in traditional paper-based methods and to adopt electronic submission only, as of 1/1/2018. This decision affects a handful of ministries and government institutions as the first stage of a larger plan to adopt comprehensive e-government across all government agencies. The decision to apply e-government in Jordanian ministries and government departments in its internal and external transactions requires the existence of a basic technological infrastructure so that citizens can obtain information quickly, efficiently and transparently. The problem of the study is that the application of the e-government system in institutions and government ministries is stymied by a weak ICT infrastructure and poor internet performance. The challenge is accentuated by the lack of understanding and know-how of the concept of e-government and its tools among the government employees and citizens and the lack of legislation governing electronic transactions and the absence of electronic signature regulating transactions. To explore this issue, the researcher uses the descriptive and analytical method to assess the reality and practicality of applying e-government in Jordanian government institutions and to identify the obstacles to its application.

Presenters

Nayel Al Omran
Associate Professor of Constitutional and Administrative Law, Judicial and Legal Studies, Zayed University - Abu Dhabi, United Arab Emirates

Details

Presentation Type

Paper Presentation in a Themed Session

Theme

Social and Community Studies

KEYWORDS

Electronic Government, Administrative Decision, Technological Infrastructure

Digital Media

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