With a Little Help from My Friends: How Higher Education Administrators Can Maximize Support Service Efficiency for Online Instruction

Abstract

Administrators of online instructional programs are the foundation of ensuring successful learning experiences for students as well as successful instructional initiatives of faculty. They have a responsibility to locate and connect key support services such as technical support, curricular design, and library services to faculty and students to maximize effective instructional experiences. This poster session contains the results of in-depth individual interviews with higher education administrators regarding adequacy of such support services and how any deficiencies can be remedied to optimize online instructional delivery.

Presenters

Mary Dereshiwsky
Professor, Educational Leadership & Research, Northern Arizona University, Arizona, United States

Details

Presentation Type

Poster Session

Theme

Educational Studies

KEYWORDS

Online Instruction, Administration, Higher Education, Support Services