Abstract
The purpose of this study is to propose figuration as an analytical tool for capturing complex understandings on the representations, values, feelings, and practices of stakeholders (such as public servants and the general public) on the rapid introduction of AI and automation in response to the pandemic. With the acceleration of digital transformation and the launch of the Scottish AI Strategy as facilitated by the Covid-19 pandemic, the aim of the research project is to provide a framework for a comprehensive, actionable investigation of how new technologies are received and used, in order to guide management practice and make their implementation as effective as possible. The research was conducted as a case-study looking at interview and documentary data, which was collected and analysed using a posthumanist, science and technology studies-based approach (STS). The data was coded and analysed in NVivo, and then structured using the concept of figuration. The research shows how individuals both within and outside a public organisation can hold multi-faceted understandings of the same technology. The project further sets the foundation for modelling how technologies are understood by different stakeholders, thus enabling managers to rapidly re-evaluate the impact of implementing automation, AI and other technologies in their organisation. The findings are relevant to public sector operational decisions, as well as private sector organisations, AI and automation regulatory considerations, as well as further research in the business management and STS fields.
Presenters
Luciana BlahaAssistant Professor, Edinburgh Business School, Heriot-Watt University, Edinburgh, City of, United Kingdom
Details
Presentation Type
Paper Presentation in a Themed Session
Theme
2021 Special Focus—The Opportunities of Crisis: Resilience and Change in World History
KEYWORDS
Public Sector, Digital Transformation, Intelligent Automation, Science and Technology Studies
