Rating Workplace Diversity to Assess Organisational Performance

By: Nicoletta Manzini  

The implementation of any diversity strategy and practice implies the organizational in-depth knowledge of the workforce. Workplace demographic analyses are in fact at the root of any further action. A key challenge for organizations is how to access processed data at the earliest opportunity and at the least cost, included an efficient use. In the framework of an action research, carried out by Foundation Mondinsieme in collaboration with the University of Modena and Reggio Emilia in Reggio Emilia (Italy), an attempt has been made to adapt an existing diversity measurement tool, called Diversity Rating and originally used to benchmark more companies against each other in relation to diversity rate in only management, to such a larger scope. The result has been the creation of the Diversity Rating 2.0 (DR2.0), applied to the whole organisation, so divided in various categories corresponding to the different professional levels: combining each category’s workforce with the element of diversity considered, the DR2.0 produced Diversity Indexes which could be then benchmarked against each other. Additional efforts are underway to further improve the tool: a DR3.0 is expected by spring 2019. By including employee perception on the effective recognition of own diversity by the belonging organization, the DR3.0 will try to put the processed workplace demographic data, collected through the DR2.0, in correlation with soft organizational performance indicators (e.g. the organizational diversity climate) in order to give the concerned organizations evidences of the real and potential advantages of their diversity.

Organizational Diversity
Paper Presentation in a Themed Session

Nicoletta Manzini

Programme Manager, Plural economies and intercultural communities, FOUNDATION MONDINSIEME, Italy

I am currently employed at the Foundation Mondinsieme in Reggio Emilia (italy) as International Relations and European Projects Manager. In particular, since January 2016 I am the Programme Manager of the thematic programme "Plural economies and intercultural communities", organized in two main sub-actions: on the one side, a support to the development of a more diverse entrepreneurship and its further integration into the local economy, and on the other side, an accompaniment to companies for the identification of effective Diversity Management strategies. I also give trainings on the intercultural competence, in various contexts and to different social and economic actors (e.g. companies, teachers, students, etc.). In the past (2015) I also ideated a summer school "Diversity at work", in collaboration with the Municipality of Reggio Emilia and with the support of the Council of Europe, to share best practices on Diversity Management in four main areas: 1. private companies, 2. public institutions, 3. education, 4. health services. To give continuity to such productive collaboration, from February 2017 to January 2018 I was seconded to the Council of Europe, Directorate of Democratic Governance, to design the 2017 edition of the World Forum for Democracy, a platform for political decision-makers and activists to debate solutions to key challenges for democracies worldwide.