Employing the Sociotechnical System Theory of Job Design for ...

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  • Title: Employing the Sociotechnical System Theory of Job Design for Technostress Intervention: An Integration of Technological and Social Job Characteristics
  • Author(s): Deborah Okolo, Suzilawati Kamarudin, Ungku Norulkamar Ungku Ahmad
  • Publisher: Common Ground Research Networks
  • Collection: Common Ground Research Networks
  • Series: Organization Studies
  • Journal Title: Change Management: An International Journal
  • Keywords: Technostress, Job Design, Sociotechnical Theory, Social Job Characteristic, Job Characteristics Model
  • Volume: 19
  • Issue: 1
  • Year: 2019
  • ISSN: 2327-798X (Print)
  • ISSN: 2327-9176 (Online)
  • DOI: https://doi.org/10.18848/2327-798X/CGP/v19i01/11-23
  • Citation: Okolo, Deborah , Suzilawati Kamarudin, and Ungku Norulkamar Ungku Ahmad. 2019. "Employing the Sociotechnical System Theory of Job Design for Technostress Intervention: An Integration of Technological and Social Job Characteristics." Change Management: An International Journal 19 (1): 11-23. doi:10.18848/2327-798X/CGP/v19i01/11-23.
  • Extent: 13 pages

Abstract

In recent years, there has been a great deal of technological revolution in workplaces around the world. Coupled with this has been a significant transformation in the way in which work is structured and managed. The process of integrating technology and how a job is organized and managed has not always been stress-free. There have always been gaps between the application of the technology in job design to fit employees and organizational need, which has resulted in misfit between employees and the technology, thereby causing technostress. Therefore, the primary objective of this study is to develop a guideline for technostress intervention and to provide a blueprint for future research on technostress intervention from a job redesign perspective. This study argues that the primary tool that can reduce technostress in the workplace is job design. Job design is a systematic organization of tasks and structures of relationships that exist between colleagues and supervisors. In this study, job design is according to the sociotechnical system theory perspective. For the first time in a technostress study, this conceptual study uses sociotechnical system theory to develop a guideline for technostress intervention. The socio-technical theory of job design proposes that work of an organization is a composition of technical and social factors, and it is connected to its environment. Therefore, this conceptual study recommends that to reduce the effect of technostress on employees, there should be a joint optimization of technical and social factors during job design because both the technical and social factors must work together to accomplish a task.