Organizational Culture and Change : An Examination of Call Centers, Emotional Intelligence and Work Outcomes

Organizational Culture and Change

Title: Organizational Culture and Change: An Examination of Call Centers, Emotional Intelligence and Work Outcomes
Author(s): Lakshmi Narayanan
Publisher: Common Ground Research Networks
Collection: Common Ground Research Networks
Series: Organization Studies
Journal Title: The International Journal of Knowledge, Culture, and Change Management: Annual Review
Volume: 4
Issue: 1
Date: September 24, 2005
ISSN: 1447-9524 (Print)
ISSN: 1447-9575 (Online)
DOI: https://doi.org/10.18848/1447-9524/CGP/v04/59227
Citation: Narayanan, Lakshmi. 2005. "Organizational Culture and Change: An Examination of Call Centers, Emotional Intelligence and Work Outcomes." The International Journal of Knowledge, Culture, and Change Management: Annual Review 4 (1): 0-0. doi:10.18848/1447-9524/CGP/v04/59227.