Examining Culture at Work : The Pedagogy of a Culture of Efficiency in Incoming Call Centres

Examining Culture at Work

Title: Examining Culture at Work: The Pedagogy of a Culture of Efficiency in Incoming Call Centres
Author(s): Margaret Crouch
Publisher: Common Ground Research Networks
Collection: Common Ground Research Networks
Series: Organization Studies
Journal Title: The International Journal of Knowledge, Culture, and Change Management: Annual Review
Keywords: Cultural Work-based Communities, Informal Learning, Performance Management
Volume: 4
Issue: 1
Date: September 25, 2005
ISSN: 1447-9524 (Print)
ISSN: 1447-9575 (Online)
DOI: https://doi.org/10.18848/1447-9524/CGP/v04/59057
Citation: Crouch, Margaret. 2005. "Examining Culture at Work: The Pedagogy of a Culture of Efficiency in Incoming Call Centres." The International Journal of Knowledge, Culture, and Change Management: Annual Review 4 (1): 0-0. doi:10.18848/1447-9524/CGP/v04/59057.