Characteristics of a Large-Scale LMS: A Case Study of Texas A&M University

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Abstract

Technological advances, company mergers, and company buy-outs relating to learning management systems have taken place over the last few years, making many universities question the effectiveness of the older learning management systems being used at numerous campuses today. Also in recent years, technology in conjunction with new learning and teaching methods have paved the way for expanded usage of learning management systems at many universities. This study examines the user experience and usage of a large-scale learning management system at a major university. Data collected from the user base consisting of faculty, staff, and students using the learning management system were specifically evaluated within the study to grasp a better understanding of user experience levels, length of use, feature usage, and distribution, within the system. The study also examined user preference of three well-known higher education learning management systems available during the time of the study in an effort to understand the effect of change towards adopting a new learning management system. Finally, the study presents conclusions, implications, and recommendations drawn from the data to provide direction for university administration, management, and technical staff in an effort to provide better teaching and learning opportunities for future university initiatives.