Abstract

Museums are public spaces that must guarantee access to their content to as many people as possible. For this reason, museums must consider all the difficulties their visitors may encounter when accessing their galleries and the exhibitions within them. Many areas of study in the museum sector have been applying what is known as the social model of disability in their approach for some years, but professionals who work in the design of exhibitions are often excluded from this conversation. This may imply that the accessibility aspects applied to the design of exhibitions in museums are often the same applied by designers to other sectors, and they are usually based on the medical model of disability. By highlighting the nature of access barriers and how they are experienced by visitors, this research aims to help professionals involved in the design of exhibitions empathize with the problems that visitors can face accessing digital screens and, therefore, provide solutions to mitigate their effects.