Learning Module: Emotional Intelligence
Learning Module
- Creator(s):
Our organization provides training to students in various language programs. Due to the length of some of the programs (sixteen months), with students attending classes six hours a day, five days a week, the ability to deal with one's emotions while working with others is of vast importance.
Emotional intelligence (EI) is our " ability to manage ourselves and our relationships effectively" (Ellen & Leatt, 2002). By understanding and controlling our own emotions as well as increasing our social awareness, emotional intelligence increases our ability to work more cooperatively with others. Daniel Goleman is credited with introducing the concept of "emotional intelligence" to a wide audience through the publication of his book on the topic in 1995 (Ellen & Leatt, 2002). The four domains of Goleman's framework include self-awareness, self-management, social awareness, and relationship management (Al-Atabi, 2016).
Fortunately, emotional intelligence is not considered innate or fixed and research suggests that it can be improved upon (Riopel, 2020). Therefore, it is hoped that by offering training to our students we will provide them an opportunity to refine some of their skills when it comes to the various areas of emotional intelligence.
This module is designed to provide training to students on the topic of emotional intelligence. Students will be able to review materials and take part in various activities. They will be introduced to Goleman’s work including his framework that covers the four domains. Goleman is widely credited for his work on emotional intelligence with his book “Emotional Intelligence: Why It Can Matter More than IQ”, published in 33 languages and available in more than 50 countries. (Ellen & Leatt, 2002). As such emotional intelligence has been of great interest to individuals in a wide range of organizations (Ellen & Leatt, 2002).
The four domain areas of Goleman’s framework i.e.: self-awareness, self-management, social awareness, and relationship management will be covered in greater detail, with an update designed for each of these topic areas. These four domain areas closely resemble CASEL’s social and emotional learning framework (CASEL, 2020). Many learners, specifically those that struggle at school do not possess these skills to be increasingly emotionally intelligent. Social-emotional learning increases students' ability to understand, process, and manage the social and emotional aspects of their lives more effectively (Basu & Mermillod, 2011).
After covering materials including videos, students will participate in classroom activities. Students will post an update on the question prompt provided at the end of each training session. In addition, they will comment on a minimum of three peer updates each week.
This learning module will train students in the area of emotional intelligence. These students are mostly between the ages of 18- 23 and are trained in over 25 languages at the Defense Language Institute in Monterey, California. It is assumed that although they might be familiar with concepts covered within emotional intelligence i.e.: self-awareness, self-management, social awareness, and relationship management, they have never formally participated in a formal learning session to cover the topic in detail.
By the end of this module students are expected to learn about the topics below:
1) The concept of emotional intelligence and the various elements within it.
2) The benefits of emotional intelligence concepts and their benefits in school, work, and other parts of life.
3) The ability to learn about one’s own emotions.
4) The ability to self-manage and be in control of one’s own emotions.
5) To show empathy to others.
6) Becoming more socially aware as well as improving their communication skills.
7) To improve their teamwork skills and become more competent in managing their relationships.
Students will attend this course during the first weeks of their learning program at the institute. There will be a total of seven weekly sessions for this module. These sessions will take place on Tuesdays, with the updates and comments due on Mondays. The students will utilize their laptops that are provided by the institute.
Please be prepared to answer student questions and kindly encourage discussion between students. Kindly ensure that they are taking part in the various activities designed for each update area. Check the student update area to ensure that students are submitting their work as well as responding to other updates in a timely manner.
By the end of this module students are expected to learn about the topics below:
1) The concept of emotional intelligence and the various elements within it.
2) The benefits of emotional intelligence concepts and their benefits in school, work, and other parts of life.
3) The ability to learn about one’s own emotions.
4) The ability to self-manage and be in control of one’s own emotions.
5) To show empathy to others.
6) Becoming more socially aware as well as improving their communication skills.
7) To improve their teamwork skills and become more competent in managing their relationships.
Students will attend this course during the first weeks of their learning program at the institute. There will be a total of seven weekly sessions for this module. These sessions will take place on Tuesdays, with the updates and comments due on Mondays. The students will utilize their laptops that are provided by the institute.
Emotional Intelligence (EQ): Before you watch the videos below, have you heard about the term "emotional intelligence? What comes to your mind when you think about it?
Daniel Goleman introduces us to emotional intelligence.
Goleman, D. [Big Think]. (2012, April 23). Daniel Goleman Introduces Emotional Intelligence [Video]. YouTube. https://www.youtube.com/watch?v=Y7m9eNoB3NU&feature=emb_logo
Goleman, D. [Key Step Media]. (2011, January 26). Emotional Intelligence [Video]. YouTube. https://www.youtube.com/watch?v=wJhfKYzKc0s&feature=emb_logo
Emotional Intelligence is having the "ability, capacity, skill, or self-perceived ability to identify, assess, and manage the emotions of one's self, of others and of groups", (Serrat, 2017).
EQ vs IQ:
Updateme2013. (2013, March 28). IQ Vs EQ [Video]. YouTube. https://www.youtube.com/watch?v=iVUT4ydXYJg&feature=emb_logo
See below for a quote by Daniel Goleman.
Emotional Intelligence, which is measured by an emotional intelligence quotient (EQ) is highly relevant to outcomes such as individual performance, organizational productivity, and the development of people (Serrat, 2017).
See below for more information related to the work by Daniel Goleman.
http://www.danielgoleman.info/topics/emotional-intelligence/
Update:
1. Create an update: Describe how you think emotional intelligence is applicable to improving student learning.
2. Comment on at least three updates posted by students this week.
In this section, students are introduced to emotional intelligence.
Start in a schematic manner by asking students if they know anything about emotional intelligence. Proceed by playing two short videos by Daniel Goleman. Explain shortly his contributions to the field. Then play the IQ vs EQ video, then engage students in a short discussion about the topic such as their understanding of the differences between IQ and EQ.
Notes:
The IQ Test is used to measure intelligence. It has been used for recruitment as well as to assess individuals for a variety of purposes. However many consider it to be too narrow in the sense that although some people are academically brilliant, they lack social and interpersonal skills. As such, Goleman argues that Emotional intelligence (EQ) is more important to being successful than IQ.
Emotional Intelligence (EQ) helps us to work more cooperatively with others. EQ is something that can be improved.
Daniel Goleman's framework for emotional intelligence consists of the following:
1) Knowing your own emotions
2) Managing your emotions
3) Motivating yourself
4) Understanding the emotions of others
5) Managing relationships
These domains are divided into the following four quadrants (see below).
Personal competence consists of self-awareness and self-management, while social competence comprises of social awareness and relationship management.
The video below briefly discusses the four quadrants.
Chappelear, J. [Mile Madinah]. (2016, March 06). Four Components of Emotional Intelligence [Video]. YouTube. https://www.youtube.com/watch?v=BDbmDISq9m4&feature=emb_logo
Class Activity: Discussion with the teacher on the success of emotional intelligence.
Update:
1. Create an update: What are some ways in which Goleman's framework can benefit you when learning a new language here at the institution? Why is this important?
2. Comment on at least three updates posted by students this week.
In the beginning cover, Goleman's framework of emotional intelligence as well as briefly touch upon the four quadrants (these will be discussed individually in more detail in later lessons). The students will then watch a short video. Finally, have a discussion with them regarding the success of emotional intelligence strategies. Share the findings below with them.
Notes:
Numerous studies have shown that emotional intelligence scores are a good predictor of performance when it comes to being successful (Riopel, 2020).
Introduce the graph below to students to discuss the impact of emotional intelligence.
The graph shows one study involving over 75,000 individuals (both managers and employees) from over 15 workplace sectors and 126 countries.
As is obvious in the graph, there is a strong connection between emotional intelligence and overall performance.
Self Awareness: The ability to recognize and understand your moods, emotions, and drives, as well as their effects on others. The following are its components (Goleman, 2010).
1) Emotional self-awareness: The ability to read and understand one's own emotions and recognize their impact on work, performance, relationships, and other similar areas.
2) Accurate self-assessment: A realistic understanding of your own strengths and limitations.
3) Self-confidence: Having a strong and positive sense of self-worth.
The video below discusses self-awareness.
Ferguson, L. (2012, August 28). Self Awareness and Emotional Intelligence [Video]. YouTube. https://www.youtube.com/watch?v=e12aG13qsgE&feature=emb_logo
The video below by Dr. Tasha Eurich explains how to increase your self-awareness.
Eurich, T. [TEDx Talks]. (2017, December 19). Increase your self-awareness with one simple fix [Video]. YouTube. https://www.youtube.com/watch?v=tGdsOXZpyWE&feature=emb_logo
Activity: Working with each other in pairs, answer the following questions:
a) What motivates you as a person?
b) Why do you do the things that you do?
c) What things do you do well?
d) What makes you happy?
e) What makes you angry?
f) What are you afraid of?
Update:
1. Create an update: Describe five key points that stood out for you in the videos this week. Do you feel more confident about improving your self-awareness? If so, explain.
2. Comment on at least three updates posted by students this week.
In this lesson, students will take a deep look into the component area of self-awareness. After going over the topic area, students will watch a video about self-awareness. They will then watch a second video with detailed information regarding increasing their own self-awareness. Working in pairs, have them answer the questions on the student slides. The objective of this lesson is to introduce students to some strategies that will enable them to understand their own emotions and feelings in greater depth. This is an important area that can be greatly beneficial for students. Class leaders in particular may learn new strategies that will enable them to deal with other students more effectively.
Self- Management: Managing disruptive emotions, persuing goals despite obstacles. The following are its components (Goleman, 2010).
1) Self- Control: Having the ability to keep disruptive emotions and impulses under control.
2) Trustworthiness: Consistently displaying honesty, integrity.
3) Conscientiousness: Having the ability to manage yourself as well as your responsibilities.
4) Adaptability: Skill at adjusting to changing situations and overcoming obstacles.
5) Achievement orientation: Having the drive to meet an internal standard of excellence.
6) Initiative: The readiness to seize opportunities.
The videos below discusses self-management.
Quinlan, P. (2017, July 31). Emotional Intelligence: Self-Management [Video]. YouTube. https://www.youtube.com/watch?v=27wuLMhKXno&feature=emb_logo
Reece, R. (2012, January 08). Emotional Intelligence & Self Management [Video]. YouTube. https://www.youtube.com/watch?v=Rp28T-ZjViM&feature=emb_logo
Activity: Working with each other in pairs, answer the following questions:
a) Do you keep a calm demeanor even when your emotional reaction is extreme?
b) Have you developed a level of comfort and familiarity with the range of your different emotions?
c) Do others see you as trustworthy and confident?
Update:
1. Create an update: Do you think clearly, regardless of your feelings? Do you lose your temper easily, resulting in feelings of discomfort, anger, and a lack of trust in others? Describe five key points that stood out for you in these videos.
2. Comment on at least three updates posted by students this week.
Students will go over the information related to self -management. They will then watch two videos covering this component in greater detail. This is an important topic area as some of the strategies can be utilized by students to increase their self-control in challenging situations. Just like self-awareness, this is an area that can be rewarding for class leaders in particular as they manage different student personalities in the classroom.
Social Awareness: It involves being able to sense other people's emotions, concerns, and needs. The following are its components (Goleman, 2010).
1) Empathy: Having the skill to sense other people's emotions, understanding their perspective, and taking an active interest in their concerns.
2) Organizational awareness: Having the ability to better read organizational life, building networks as well as understanding its politics.
3) Service orientation: Having the ability to recognize and meet the needs of the customer.
The video below discusses the various kinds of empathy.
Goleman, D. [Key Step Media]. (2011, January 26). Different Kinds of Empathy [Video]. YouTube. https://www.youtube.com/watch?v=eg2pq4Mjeyo&feature=emb_logo
The video below discusses social awareness in detail.
Peixoto, P. [WholeWorker - Paul Peixoto]. (2019, October 15). Emotional Intelligence: Social Awareness [Video]. YouTube. https://www.youtube.com/watch?v=NeAN4_jzLjQ&feature=emb_logo
Check the video below where empathy is discussed.
Ferguson, L. (2012, August 28). Empathy and Emotional Intelligence [Video]. YouTube. https://www.youtube.com/watch?v=sY5v0S9urCE&feature=emb_logo
Activity: Working with each other in pairs, answer the following questions:
a) Do you consider what others want and then figure out a way to communicate with them?
b) Do you really listen and observe others when interacting with them?
c) Are you able to put yourself in another person's shoes and see things from their perspective?
Update:
1. Create an update: Are you able to identify, understand, and respond to other people's needs? Can being more self-aware increase an individual's confidence? Describe five key points that stood out for you in this week's videos.
2. Comment on at least three updates posted by students this week.
After discussing the various components of social awareness, students will then watch videos about the topic including an important topic area ie: empathy. Learning about the value of social awareness will hopefully increase student skills when it comes to interacting with a diverse student and faculty population at the institution. Working in pairs/groups, have students answer the questions.
Relationship Management: Involves having a sense of teamwork and collaboration, being an inspirational leader as well as having the ability to solve conflicts. Its components are (Goleman, 2010):
1) Visionary leadership and influence: Having the ability to inspire others to work towards shared goals and leading by example.
2) Influence: Having the ability to persuade others through effective strategies.
3) Developing others: Having an understanding of the developmental needs of others as well as encouraging and helping them to meet these needs. Provides guidance and feedback to others.
4) Communication: Having the skills to listen to others and send clear signals. Making others feel valued and being receptive to the concerns and ideas of others.
5) Change catalyst: Being able to initiate new ideas and guide people in a new direction. Be able to remove barriers and enlist others towards adopting new initiatives.
6) Conflict management: Having the ability to resolve conflicts and find suitable resolutions to issues. Involves recognizing problem areas in advance and dealing with them in a suitable manner.
7) Building bonds: Being able to cultivate and maintain relationships with other employees, leaders, and other stakeholders.
8) Teamwork and collaboration: Being competent at building teams and promoting cooperation between them. Establishing synergy and working towards shared goals.
The videos below discusses relationship management in detail.
Quinlan, P. (2017, August 14). Emotional Intelligence: Relationship Management [Video]. YouTube. https://www.youtube.com/watch?v=lIAbOm6FtqU&feature=emb_logo
Peixoto, P. [WholeWorker - Paul Peixoto]. (2019, October 29). Relationship Management: Emotional Intelligence [Video]. YouTube. https://www.youtube.com/watch?v=3HFiKTVRgpw&feature=emb_logo
Activity: Working with each other in pairs, answer the following questions:
a) Are you able to build long term bonds with others and maintain clear communications?
b) Are you able to handle conflict effectively?
c) How important is teamwork to your study at the Institute?
Update
1. Create an update: Are you able to use your emotions, and the emotions of others, to fruitfully manage interactions? What stood out for you in this week's videos. How do you think teamwork can be improved?
2. Comment on at least three updates posted by students this week.
After covering the components of relationship management and taking part in a discussion, students will watch two videos related to the topic area. Teamwork is highly relevant to student learning at the institute and this is an area that can be focused on in greater detail during the end of video conversations in the classroom. Working in pairs, groups, have the student answer the questions. For student class leaders, this class will touch on vital areas such as communication, leadership and building bonds within the student groups for a more efficient learning environment.
Take the Emotional intelligence test below:
https://globalleadershipfoundation.com/geit/eitest.html
Activity: Study the results and think about the areas where you feel you need to strengthen.
The video below discusses how to transfer theory (emotional intelligence) into practice.
Brackett, M. [YaleUniversity]. (2013, October 30). Emotional Intelligence: From Theory to Everyday Practice [Video]. YouTube. https://www.youtube.com/watch?v=e8JMWtwdLQ4&feature=emb_logo
Update
1. Create an update: Write a reflection paper (min. 1000 words) about how knowledge gained through this training can increase an individual's emotional intelligence, including covering the areas below:
1) Empathy
2) Building Relationships
3) Communications
The following rubric will be used by peers to grade your work as well as for self-review.
2. Comment on at least three updates posted by students this week.
3. Kindly fill out the survey below and submit it in the section highlighted by the instructor.
Have the students take the emotional intelligence test. When discussing with them pose questions such as below:
1) Were you surprised by the findings? If yes, how? If not, why?
2) Are there strategies that you might employ to deal with some of these areas?
The students will then watch an in-depth video about how to transfer knowledge into practical steps for improvement. They will then write a reflection paper. The rubric is provided for them, which will be used to grade their peers as well as for self-review. They will finally answer the survey questions, with the survey then posted in the appropriate section.
Ackerman, C. E. (2020). 13 Emotional Intelligence Activities & Exercises. Retrieved from https://positivepsychology.com/emotional-intelligence-exercises/
Al-Atabi, M. (2016). Is Education Making our Students Less Emotionally Intelligent? Holistic Education and developing emotional intelligence using MOOCs. Retrieved from https://www.researchgate.net/figure/Daniel-Golemans-Emotional-Intelligence-framework-4_fig1_311950762
Basu, A., & Mermillod, M. (2011, August 31). Emotional Intelligence and Social-Emotional Learning: An Overview. Retrieved from https://eric.ed.gov/?id=ED535684
Brackett, M. [YaleUniversity]. (2013, October 30). Emotional Intelligence: From Theory to Everyday Practice [Video]. YouTube. https://www.youtube.com/watch?v=e8JMWtwdLQ4&feature=emb_logo
Bradberry, T., & Greaves, J. (2009). Emotional intelligence 2.0. San Diego: TalentSmart.
Campbell, J. (2011). Four Domains of Emotional Intelligence. Retrieved from http://charactertherapist.blogspot.com/2011/08/four-domains-of-emotional-intelligence.html
CASEL. (2020). Social and emotional learning (SEL). Retrieved from https://casel.org/what-is-sel/
Chappelear, J. [Mile Madinah]. (2016, March 06). Four Components of Emotional Intelligence [Video]. YouTube. https://www.youtube.com/watch?v=BDbmDISq9m4&feature=emb_logo
Ellen, M., & Leatt, P. (2002). Emotional Intelligence–How well do we know ourselves and how do we relate to others?. Hospital quarterly. 6. 36-41. 10.12927/hcq.2002.16653. Retrieved from https://www.researchgate.net/figure/Golemans-Framework-of-Emotional-Intelligence_fig1_10968744
Emotional Intelligence and Self-Management. (n.d.). Retrieved from http://www.free-management-ebooks.com/faqpp/developing-03.htm
Emotional Intelligence and Social Awareness. (n.d.). Retrieved from http://www.free-management-ebooks.com/faqpp/developing-04.htm
Emotional Intelligence and Relationship Management. (n.d.). Retrieved from http://www.free-management-ebooks.com/faqpp/developing-05.htm
Eurich, T. [TEDx Talks]. (2017, December 19). Increase your self-awareness with one simple fix [Video]. YouTube. https://www.youtube.com/watch?v=tGdsOXZpyWE&feature=emb_logo
Ferguson, L. (2012, August 28). Empathy and Emotional Intelligence [Video]. YouTube. https://www.youtube.com/watch?v=sY5v0S9urCE&feature=emb_logo
Ferguson, L. (2012, August 28). Self Awareness and Emotional Intelligence [Video]. YouTube. https://www.youtube.com/watch?v=e12aG13qsgE&feature=emb_logo
Goleman, D. (2000). Leadership that gets results. Harvard business review, 78(2), 4-17. Retrieved from http://www.kpcolorado.net/sites/default/files/2011_01_10_leadership_that_gets_results_0.pdf
Goleman, D. (2006). Emotional intelligence: Why it can matter more than IQ. Bantam Books.
Goleman, D. (2012). What Makes a Leader?. Retrieved from http://jbedwardsandassociates.com/wp-content/uploads/2015/12/HBR-What-makes-a-great-leader-D.-Goleman.pdf
Goleman, D. [Big Think]. (2012, April 23). Daniel Goleman Introduces Emotional Intelligence [Video]. YouTube. https://www.youtube.com/watch?v=Y7m9eNoB3NU&feature=emb_logo
Goleman, D. [Key Step Media]. (2011, January 26). Different Kinds of Empathy [Video]. YouTube. https://www.youtube.com/watch?v=eg2pq4Mjeyo&feature=emb_logo
Goleman, D. [Key Step Media]. (2011, January 26). Emotional Intelligence [Video]. YouTube. https://www.youtube.com/watch?v=wJhfKYzKc0s&feature=emb_logo
Peixoto, P. [WholeWorker - Paul Peixoto]. (2019, October 15). Emotional Intelligence: Social Awareness [Video]. YouTube. https://www.youtube.com/watch?v=NeAN4_jzLjQ&feature=emb_logo
Peixoto, P. [WholeWorker - Paul Peixoto]. (2019, October 29). Relationship Management: Emotional Intelligence [Video]. YouTube. https://www.youtube.com/watch?v=3HFiKTVRgpw&feature=emb_logo
Quinlan, P. (2017, August 14). Emotional Intelligence: Relationship Management [Video]. YouTube. https://www.youtube.com/watch?v=lIAbOm6FtqU&feature=emb_logo
Quinlan, P. (2017, July 31). Emotional Intelligence: Self-Management [Video]. YouTube. https://www.youtube.com/watch?v=27wuLMhKXno&feature=emb_logo
ReadWriteThink. (2006). Retrieved from http://www.readwritethink.org
Reece, R. (2012, January 08). Emotional Intelligence & Self Management [Video]. YouTube. https://www.youtube.com/watch?v=Rp28T-ZjViM&feature=emb_logo
Riopel, L. (2020). Emotional Intelligence Frameworks, Charts, Diagrams & Graphs. Retrieved from https://positivepsychology.com/emotional-intelligence-frameworks/
Serrat, O. (2017). Understanding and Developing Emotional Intelligence. 10.1007/978-981-10-0983-9_37. Retrieved from https://www.researchgate.net/publication/318018981_Understanding_and_Developing_Emotional_Intelligence
Updateme2013. (2013, March 28). IQ Vs EQ [Video]. YouTube. https://www.youtube.com/watch?v=iVUT4ydXYJg&feature=emb_logo